1. Acceptance of Terms & Services
Welcome to Iris OS (the "Platform" or "Services"), operated by Shards Media ("Company", "we", "us", or "our"). By registering an account, purchasing a subscription tier, or accessing the workspace console, you, the user ("Customer", "you"), agree to be legally bound by these Terms of Service, which incorporate all compliance requirements under GDPR, the Digital Personal Data Protection (DPDP) Act, and applicable global commerce and technology regulations. If you do not agree to these terms, do not access the Platform.
2. Account Registration & Credentials Gating
To deploy an agency workspace, you must create a corporate profile linked to a valid business email. You are fully responsible for securing access keys and authorization credentials. Iris OS supports secondary enterprise authentication gateways, including Google Authentication and Notion Authentication APIs.
You agree to safeguard your authentication secrets. Shards Media cannot and will not be liable for unauthorized data extraction, ledger manipulation, or operational damage resulting from leaked account credentials or third-party token exposure.
3. Subscription Billing, Upgrades, & Cancellations
Platform services are divided into three standard tiers:
- Basic Plan ($99/mo): Restricts access to a single agency specialization (plus optional $29 add-on).
- Pro Plan ($299/mo): Grants workspace clearance for up to 5 agency specializations.
- Advanced Plan ($599/mo): Grants unlimited clearance for all 10+ agency specializations.
Subscriptions are billed monthly on a recurring schedule based on the date of purchase. Upgrades take effect immediately with pro-rated charges applied. Downgrades or cancellations will take effect at the end of the current billing cycle. Refunds are not issued for partial monthly billing cycles.
4. Third-Party Connections & API Integrations
Iris OS integrates directly with external platforms, including Google Services, Notion API, Canva design interfaces, and Meta Ads portals. By enabling these integrations:
- You warrant that you hold sufficient administrative permissions to connect these data endpoints.
- You authorize Iris OS to retrieve and store connection tokens required to sync files and performance metrics.
- You acknowledge that company connections are governed by third-party developer policies, and Shards Media is not responsible for API outages or service termination on external platforms.
- You retain the right to terminate third-party API connections at any time. For Meta integrations, you can deauthorize the application or initiate user data deletion request flows to purge all campaign, ad, and lead records from active databases.
5. Prism AI Processing & Optional Data-Sharing
Iris OS contains AI-powered analysis features ("Prism AI") that utilize approved language-model capabilities to analyze your manual cost ledgers and agency leads.
- Opt-In Consent: By default, database records are not shared with AI models. You must explicitly opt-in to enable Prism AI analysis of your financial transactions and leads database.
- Control & Revocation: You can decline this sharing or instantly revoke/decline access at any time via Settings > AI Settings & Data Privacy.
- Fallback Mode: If consent is disabled or revoked, Prism AI automatically shifts to a general reasoning mode without accessing your live transaction tables or lead databases.
6. Platform Acceptable Use & Intellectual Property
All software, layout designs, core algorithms, database schemas, and AI heuristics (Prism AI) remain the exclusive intellectual property of Shards Media. You are granted a limited, revocable, non-transferable, and non-exclusive license to use the software solely to manage internal agency operations. You may not reverse engineer, modify, or resell Platform components.
7. Limitation of Liability
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, SHARDS MEDIA AND ITS AFFILIATES SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF REVENUE, BUSINESS INTERRUPTION, LOSS OF CAMPAIGN METRICS, OR CORRUPTION OF FINANCIAL DATA ARISING OUT OF YOUR USE OF THE WORKSPACE.
8. Governing Law & Dispute Resolution
These Terms of Service are governed by the laws of the State of Delaware (United States) or applicable international governing laws for cross-border transactions, without regard to conflicts of law provisions. Any dispute arising under these terms shall be resolved exclusively through binding arbitration.
9. Legal Contact Information
For legal inquiries, dispute notifications, or general concerns regarding these terms: